With GoFiber App, you can access Converge services with ease:
EASIER APPLICATION
Check if your area is serviceable – For your total convenience, the GoFiber App lets you check if your area is available for service. Just input your necessary information, including your exact location to self-verify if your area is serviceable.
Fill up the application form – You can easily fill up the necessary details to begin your application. This will not take so much time, all thanks to the user-friendly interface.
Choose plans and add-ons suitable for your needs – Get a detailed look at the plans suitable for your needs. You may also peek at the available add-ons that will significantly enhance your pure fiber internet experience.
Upload files to submit requirements – Easily upload required documents to continue the application process, then verify your given email to complete the application
CHECK STATUS OF YOUR APPLICATION
Quickly check your application status by inputting your reference number. The app will specifically tell if you have any pending document that needs to be submitted, or if you are good to go for a connection.
COMPARE PLANS
Easily compare plans to help you finalize your requirements and pick according to your online needs.
Our Plans:
FiberX
Time of Day – Day
Time of Day – Night
PAY ONLINE
Pay Conveniently – Input your Converge account number to check your outstanding balance and to continue the quick payment process.
View your bill - See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).
CREATE TICKET AS REFERENCE FOR YOUR REQUEST
Customer satisfaction is at the forefront of our service; hence you can easily create a ticket for any issue involving your plan, connection speed, payment, and technical support.
MOBILE DASHBOARD
With the convenient access to the mobile dashboard, you can easily preview the following:
Monitor the number of devices – See the number of devices connected to your modem.
Modem Temperature – Check if your modem is at its ideal temperature for optimal processing power.
Signal Strength – Indicates whether your modem is receiving the right level of signal to give you stability and the best possible connection.
Bill History - See the detailed summary of the amount to pay and your previous payments for your official record.
Request Tickets – Easily request a ticket for any issue that may arise. You may also view the status and details of your tickets.
Outage Advisory – The GoFiber App will automatically notify you if your area is experiencing an outage, with specific details of the issue.
Store Locator – You can easily search available Converge stores via the store locator. You just need to select a specific region, and the app will give you the complete store location with store details.
HELP & SUPPORT
Account Guide – A quick how-to guide on how to apply for a Converge internet plan.
Technical Issues – A detailed guide on how to troubleshoot modem indicators, network outage, and intermittent/slow connectivity.
Getting Started – A guide about the first steps on how to apply a Converge internet, the process, service areas, and documents needed to apply for a plan.
Payment and Bills – A guide on how to properly process and update and settle your bill.
About Us – This will direct you to our official website to give you detailed information about Converge ICT Solutions, Inc.
Get Help – A guide on how to manage your WIFI password, as well as how to upgrade your current plan and details about our value-added services.
Experience better with the power of pure end-to-end fiber internet from Converge!
‘Yan ang Internet!
Know more about us by visiting convergeict.com.
Send your concerns directly at [email protected].